Privacy Policy

FirstBox is a brand operated by Vintage Offset. For the purposes of this Privacy Policy, references to “FirstBox,” “we,” “us” or “our” refer to Vintage Offset operating through the FirstBox brand.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit the FirstBox website, submit an enquiry, request a quotation, upload artwork or reference files, communicate with our team, place an order or otherwise interact with FirstBox.

1. Information We Collect

The information we collect depends on how you interact with FirstBox.

Information you provide directly

When you contact us or discuss a packaging project with our team, we may collect information including:

• Your name

• Company or brand name

• Email address

• Telephone or mobile number

• City, state or business location

• Billing and delivery details

• GST or other business information where required

• Packaging requirements

• Product type

• Required quantities

• Box dimensions and specifications

• Printing requirements

• Material and board preferences

• Finishing requirements

• Project timelines

• Budget information voluntarily provided by you

• Messages and correspondence with our team

• Feedback, reviews or testimonials

• Other information you voluntarily provide

We encourage customers to provide only the information reasonably necessary for us to understand and service their packaging requirements.

2. Artwork, Designs and Uploaded Files

Because FirstBox provides customised printing and packaging solutions, you may provide us with files and information such as:

• Brand logos

• Packaging artwork

• Graphic designs

• Dielines

• Reference photographs

• Product photographs

• Product information

• Label content

• Barcodes and QR codes

• Brand guidelines

• Printing files

• Packaging dimensions

• Structural references

• Artwork supplied for sampling or production

Files may be provided through our website, email, messaging applications, cloud-storage links or directly to members of our team.

We may use these materials to:

• Understand your packaging requirements

• Assess project feasibility

• Prepare quotations

• Develop packaging structures

• Prepare or modify dielines

• Create samples and prototypes

• Review or correct artwork

• Prepare files for printing

• Manufacture your packaging

• Conduct quality checks

• Manage repeat orders

• Provide after-sales assistance

We recognise that packaging artwork, new-product information and unreleased designs may contain commercially sensitive information.

We take reasonable measures to limit access to such material to employees, production personnel, representatives and service providers who reasonably require access to complete your project.

We will not intentionally publish confidential or unreleased customer artwork as marketing or portfolio material without appropriate permission.

3. Information Collected Automatically

When you use the FirstBox website, certain technical information may be collected automatically by our website, hosting provider, analytics services or other technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographical location

• Referring website or traffic source

• Pages visited

• Time spent on the website

• Date and time of visits

• Website interactions

• Device identifiers

• Cookie identifiers

• Technical and diagnostic information

We may use this information to improve our website, understand visitor behaviour, identify technical issues, measure marketing performance and protect the website against misuse or security threats.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website operate correctly, remember preferences or understand how visitors interact with it.

We may use:

Essential Cookies

Necessary for functions such as website security, navigation, forms and basic website operation.

Analytics Cookies

Used to understand how visitors find and use our website and which pages or content are most useful.

Functional Cookies

Used to remember certain preferences or improve website functionality.

Advertising or Marketing Cookies

Where applicable, these may be used to measure advertising performance or help us understand interactions with our marketing campaigns.

Where applicable law requires consent, non-essential cookies will be used in accordance with the choices you make through our cookie-consent mechanism.

You may also disable or delete cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

5. How We Use Your Information

We may use the information we collect for purposes including:

Responding to Enquiries

To understand your requirement and respond when you contact FirstBox.

Preparing Quotations

To evaluate packaging specifications, quantities, materials, printing, finishes and other requirements so that we can provide relevant quotations.

Packaging Development

To provide services relating to packaging structures, artwork, dielines, printing, inserts, finishing, sampling and prototyping.

Sampling

To develop physical or digital samples where sampling forms part of a packaging project.

Manufacturing and Order Fulfilment

To manufacture, process, coordinate, inspect, dispatch and deliver your packaging.

Project Communication

To request approvals, clarify specifications, communicate production developments and coordinate project requirements.

Quality Control

To maintain production specifications, approved artwork, colour references and other information necessary for manufacturing consistency and repeat orders.

Billing and Administration

To prepare quotations, invoices, payment records, delivery documents and other business records.

Customer Service

To resolve queries, complaints, production concerns, quality issues or delivery matters.

Website Improvement

To understand how visitors use our website and improve its content, functionality, speed and user experience.

Business Security

To prevent fraud, misuse, unauthorised access, cyber threats and other potentially harmful activities.

Legal and Regulatory Compliance

To satisfy applicable accounting, taxation, statutory, judicial, governmental or regulatory obligations.

Marketing Communications

Where permitted, we may use appropriate contact information to communicate with customers or prospective customers regarding FirstBox services, packaging capabilities, relevant developments or other business communications.

You may ask us to stop sending promotional communications at any time.

6. Consent and Permitted Processing

Depending on the nature of your interaction with FirstBox and applicable law, we may process your personal information:

• With your consent;

• To respond to an enquiry initiated by you;

• To prepare a quotation requested by you;

• To provide products or services requested by you;

• To fulfil an existing customer or business relationship;

• To manage an order or contractual arrangement;

• Where processing is required under applicable law;

• To establish, exercise or defend legal claims; or

• Where another basis permitted by applicable law applies.

Where processing depends on your consent, you may withdraw that consent.

Withdrawal of consent does not ordinarily affect processing that was lawfully carried out before the withdrawal.

Certain information may nevertheless need to be retained where required for accounting, taxation, statutory obligations, pending transactions, dispute resolution or legal claims.

7. How We Share Information

FirstBox does not sell personal information to third parties.

We may share information where reasonably necessary to operate our business or complete your packaging project.

This may include sharing information with:

Our Employees and Internal Teams

Relevant sales, design, pre-press, production, accounts, quality, dispatch and management personnel may access information needed to perform their responsibilities.

Technology Providers

We may use third-party companies for services including:

• Website hosting

• Email

• Cloud storage

• Analytics

• Form processing

• Website security

• Customer relationship management

• Data backup

• Information technology support

Production and Specialist Service Providers

Where a packaging process requires an external specialist or production partner, relevant information may be provided to that service provider.

We aim to share only information reasonably required to perform the relevant service.

Courier, Freight and Logistics Providers

Names, telephone numbers, addresses and shipment information may be shared where necessary to deliver samples, raw materials or finished packaging.

Professional Advisers

Information may be disclosed to accountants, auditors, legal advisers, consultants, insurers or other professional advisers where reasonably necessary.

Government or Legal Authorities

We may disclose information where required by applicable law, regulatory requirements, legal proceedings, court orders or lawful requests from authorised government agencies.

Business Reorganisation

If Vintage Offset, FirstBox or relevant business assets are reorganised, acquired, transferred, merged or otherwise restructured, relevant information may form part of that transaction subject to applicable law and appropriate safeguards.

With Your Permission

We may share information where you specifically authorise us to do so.

8. Customer Packaging, Portfolio and Marketing Use

We may photograph or document packaging manufactured by FirstBox for internal purposes including quality records and production references.

Where we wish to publicly use identifiable customer projects, logos, testimonials, brand names, photographs or packaging in:

• Our website

• Portfolio

• Case studies

• Social media

• Advertising

• Presentations

• Marketing material

we will seek appropriate permission where required.

We understand that some projects involve confidential product launches, unreleased brands or embargoed packaging.

Customers with specific confidentiality requirements should inform the FirstBox team so that appropriate handling instructions can be maintained.

9. Phone, Email and WhatsApp Communications

Customers and prospective customers may communicate with FirstBox through telephone, email, WhatsApp or other messaging services.

When you voluntarily contact us through these channels, we may retain relevant information and correspondence to:

• Respond to your enquiry

• Prepare quotations

• Manage your packaging project

• Record specifications or approvals

• Coordinate sampling and production

• Support repeat orders

• Resolve customer-service matters

• Maintain appropriate business records

Third-party communication platforms such as WhatsApp operate under their own privacy policies and terms.

FirstBox and Vintage Offset do not control how such third-party platforms independently process information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required under applicable law.

Retention periods may differ according to the type of information.

We may, for example, retain:

• Enquiries while a prospective project remains active;

• Customer information throughout an ongoing business relationship;

• Quotations and commercial correspondence for business administration;

• Artwork and production files where reasonably required for repeat orders;

• Approved specifications for manufacturing consistency;

• Invoice and financial information for taxation and accounting purposes;

• Customer-service correspondence where necessary to resolve disputes or quality matters;

• Information necessary to establish, exercise or defend legal claims.

When information is no longer reasonably required and there is no legal requirement to retain it, we may delete, destroy or anonymise it.

11. Data Security

We take reasonable technical, organisational and operational measures designed to protect personal information against:

• Unauthorised access

• Accidental loss

• Improper disclosure

• Misuse

• Unauthorised alteration

• Unauthorised copying

• Destruction

• Cybersecurity threats

Security measures may include access restrictions, password protection, secure hosting, controlled employee access, backups and safeguards implemented by our technology providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should therefore also exercise appropriate care when transmitting highly confidential or commercially sensitive information electronically.

If you believe information supplied to FirstBox has been compromised, please contact our Privacy Contact promptly.

12. International Processing

Some technology, hosting, communications, cloud-storage, analytics or other service providers used by us may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable measures to handle such information in accordance with applicable Indian data-protection requirements and any applicable restrictions on international data transfers.

13. Your Privacy Rights

Subject to applicable law and the circumstances of your request, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we process about you;

• Request correction of inaccurate information;

• Request completion of incomplete information;

• Request updating of outdated information;

• Request erasure of personal information where applicable;

• Withdraw consent where processing is based on your consent;

• Raise a grievance regarding the handling of your personal information;

• Obtain information concerning the processing of your personal data where provided by law;

• Exercise nomination rights where provided under applicable Indian data-protection law; and

• Exercise other rights that become applicable under relevant legislation.

Certain requests may be limited where information must be retained for legal obligations, taxation, accounting, contractual matters, outstanding transactions or the establishment or defence of legal claims.

We may also need to verify your identity before processing certain privacy requests to protect against unauthorised disclosure.

provided to FirstBox is accurate and that you are authorised to provide information relating to another individual where applicable.

You may contact us if your information changes or requires correction.

14. Privacy Requests and Grievances

If you have a question, concern, correction request, deletion request, consent-withdrawal request or grievance relating to the way FirstBox handles personal information, you may contact our designated Privacy Contact.

Brand: FirstBox
Operated by: Vintage Offset

Privacy & Grievance Contact:
Raj Wadhwa

Phone: +91 95602 28815
Email: raj@firstboxco.com

Please provide sufficient information for us to understand and appropriately respond to your request.

We may ask for reasonable verification of your identity before acting on a request involving personal information.

Privacy requests and grievances will be reviewed and addressed in accordance with applicable law.

Where applicable, individuals may also exercise rights to approach the relevant statutory authority or Data Protection Board in accordance with Indian data-protection law after using the grievance-redressal mechanism available to them.

FirstBox — A brand operated by Vintage Offset